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FAQs

Prints:

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Can I order a printed catalogue of your Art-prints?

Our prints are sourced from all over the world and number in the thousands! Additionally, our database is constantly being updated and a printed version would be out-of-date almost immediately!

We do carry a range of catalogues that are available to our trade customers.

Do you have a physical store?

No, but we have retail stockists throughout New Zealand. Please view the retailers section to find store near you.

How accurate are the colours?

We do our best to provide an accurate colour representation - however, as all monitors are calibrated differently, we cannot guarantee that the colours will be exact. Our prints are of a very high quality, the resolution is much higher that what you see on screen and therefore the colours are generally clearer and more vibrant than any online representation.

How accurate are the size dimensions?

The sizes listed may vary slightly and we strongly recommend that you do not arrange framing until you receive your prints.

The Art-print I am looking for is not on your website:

We have access to thousands of prints, some of which may not appear on our website. Please contact us with your request and we will see if we can source it for you through one of our suppliers.

Once ordered how long does it take to receive my print or framed picture?

For loose prints allow 2-4 days for dispatch and 2 days for delivery. For framed pictures as there are so many prints and frame combinations they are not always in stock so please allow 10-14 days for dispatch and 2 days for delivery. Please choose your frame carefully as we do not take returns on framed pictures. 

 

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Cubes:

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What is the glossy surface made of?

Our cubes are the result of much research and development and we carefully guard our secret preparation! The surface is glossy, has depth and makes the colours glow with life. As with all beautiful objects, it has certain fragility and should not have any thing scratched against it.

Where can I see a cube?

We supply selected exclusive stockists through New Zealand. Please contact us for our nearest stockist.

How do I display a cube?

Cubes can be hung on the wall (supplied with hanging device) or displayed on bookcases, shelves etc.

Can you mount my own images on your blocks?

We are very protective of this exclusive product but on certain occasions we are able to accommodate this request. A set-up fee and order minimums apply.

Once ordered how long does it take to receive my Cube?

As there are so many cubes in the range sometimes they are not always in stock. Please allow 10-14 days for dispatch and 2 days for delivery.

 

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Blocks:

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What are your blocks made from?

Our blocks are mounted upon a painted MDF block in either off white or black. The back and sides have a smooth ‘2 pot’ paint finish and the surface is protected with either a matte satin laminate or a glowing, glossy acrylic.

Can you mount my own images on your blocks?

Minimum orders apply but yes, we can mount your images on blocks. We currently limited to three sizes: 10x10cm, 15x15cm and 10x30cm.

Once ordered how long does it take to receive my Block?

As there are so many blocks in the range sometimes they are not always in stock. Please allow 10-14 days for dispatch and 2 days for delivery.

 

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Decals:

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Where can I apply the decals?

Wall Decals require a smooth (not textured), clean and dust free surface. If your wall is freshly painted, please wait 3-4 weeks to ensure the paint is properly cured. We do not recommend applying the decals to paper but almost any non-porous surface is suitable - doors, cupboards, fridges, laptops, glass, metal ...and of course, walls!

What do I do if the decal won’t stick to my wall?

As we cannot issue refunds on partially installed or used decals, it is MOST important that you use the sample provided to ensure that your wall will allow adhesion. Recently painted walls, or paint finishes that are not completely smooth will sometimes impede application. The sample should be applied to a hidden part of the wall and left for a few days to check that your surface is suitable for application. You can order a free sample decal to test on your walls - please refer to the decal section to place the free sample order.

Can I change the colours or size?

Designs can be customised in colour and size for your individual requirements. A design fee is applicable and prices are scaled according to size and media used. All of the designs can be supplied with the design flipped to the opposite orientation if required.

What comes in my Decal pack?

Our decals come packaged in 2 ways. The larger decals are packaged in an eye-catching box with a photograph of the decal on the front. The smaller Flat pack decals are packaged in a clear cello-bag with a fold-over cardboard top that can be hung or displayed flat. All decals are supplied with detailed instructions and a squeegee for application.

Once ordered how long does it take to receive my Decal?

As there are so many colour and size combinations in the decal range sometimes they are not always in stock. Please allow 10-14 days for dispatch and 2 days for delivery.

 

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Lampshades:

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What are your lampshade designs printed on?

Designs on the outside are printed onto a high quality fabric with a white acrylic interior. Designs on the inside are printed onto high quality plastic and the exterior is covered in a black, white or cream fabric.

Can I use my own fabric?

Order minimums apply, but yes, we can make lampshades using your own fabric. Certain fabrics with texture may not be suitable.

Can I use my own designs or photographs?

Yes, we can use your own designs or photographs (as long as you own the copyright). Additionally, our design department can interpret your concepts into a finished product. Order minimums apply.

Can I customise the colours?

Yes, the colours may be altered to your particular specifications - additionally, we can scale the designs smaller or larger according to your preference.

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